This Privacy Policy explains how Omis Explorer processes personal data in connection with its website, booking inquiries, and guided culinary and market tour services.
We use personal data to respond to inquiries, manage date and group requests, review dietary information, confirm venue availability, arrange routes and tastings, process booking payments, coordinate meeting point check-in, deliver guided tasting walks, maintain records, secure the website, and comply with legal obligations.
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that assist with booking administration, payment handling, and site maintenance. These parties may process data only under instructions or contractual obligations appropriate to their role.
We may disclose personal data to public authorities, courts, or other parties where disclosure is required by law, necessary to establish or defend legal claims, or needed to protect our rights, users, or the security of our services.
Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and use information only for the purposes described in this policy.
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and, in relevant cases, related cross-border processing.
Where GDPR applies, you may have the right to access your data, request correction or deletion, restrict or object to certain processing, and request portability in appropriate cases. If processing is based on consent, you may withdraw it for future processing. You may also raise concerns with the competent supervisory authority.
We may collect identification and contact details, booking and participation details, dietary information provided for route planning, communication records, payment-related information handled in connection with a reservation, and technical data such as device, browser, and usage information. We use this data only to manage inquiries, bookings, service delivery, and related administration.
We receive personal data from website forms, email, phone calls, and other direct communications. We also obtain limited technical data automatically when the website is used, and we may record information created during booking handling, confirmation, and service coordination.
The website may use essential cookies for core functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose. We do not rely on cookies to collect more data than is needed for these functions.
You may block or delete cookies through your browser settings. If the website provides a cookie notice or preference tool, you may use it to manage non-essential cookies. Disabling some cookies may affect site functionality or the ability to remember your preferences.
Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal data. Where processing is based on consent, you may withdraw that consent for future use. Some requests may be limited where we must retain information for legal or operational reasons.
To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or processing activity involved. We may ask for information needed to verify your identity and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where required by law.
We keep personal data only for as long as needed to handle inquiries, manage bookings, provide the service, maintain records, resolve disputes, and meet legal or accounting obligations. When data is no longer needed, we delete it or anonymise it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our processing practices, legal requirements, or website functionality. The revised version will apply from the date it is published unless a different effective date is stated.
